Widerrufsrecht
Returns, Cancellations & Refunds
We want the return process to be clear and straightforward.
Cancellation and Return Requests
If you wish to cancel or return an eligible order, please contact us within the period allowed under applicable consumer law.
For distance purchases, customers may generally have a 14-day withdrawal period, unless an exception applies.
To start a request, email:
Please include your order number and the email address used for the purchase.
Return Approval
Before sending a product back, please contact us first so we can provide the appropriate return instructions.
Returned products should be sent back securely and, where reasonably possible, with all included parts and accessories.
Refund Method
If a refund is approved, it will normally be issued to the original payment method used for the order.
Processing time may depend on the payment provider.
Where permitted by law, we may wait until the returned product is received, or until valid proof of return is provided, before completing the refund.
Faulty or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact:
Including clear photos and your order number can help us review the issue faster.
Your mandatory consumer rights remain unaffected.